STATUS: OPEN TO PRINCIPAL BACKEND ROLES
Ferdian Benyamin
Senior Software Engineer
7+ years building scalable backend systems, distributed architectures, and AI-powered chatbot platforms — currently Senior Software Engineer at Tokopedia / ByteDance R&D, Jakarta.
$ whoami
backend engineer · clean architecture · zero-downtime migrations
experience --timeline
Where I've built things
MAR 2021 — PRESENT
Senior Software Engineer
Tokopedia / ByteDance R&D- Technical owner for multiple projects — planning, prioritization, and cross-functional delivery.
- Architected scalable systems: database design, API/gRPC contracts, and long-term technical documentation.
- Led zero-downtime migrations, including PostgreSQL → MariaDB and GCP → ByteCloud.
- Owned production reliability through proactive monitoring, alerting, and incident prevention.
- Mentored engineers through onboarding, technical coaching, and career development.
2019 — 2021 (WITHIN TOKOPEDIA)
Software Engineer
Tokopedia- Built AI chatbot solutions automating issue resolution, improving efficiency and CSAT.
- Maintained 99% API success rates across critical services.
- Kept weekly production error rates under 1% across BAU flows.
APR — JUN 2023
Software Engineer (Part-time)
Finix- Built internal lending-ops tools: Waive & Penalty Adjustment, Mutation, Disbursement modules.
- Automated workflows, cutting manual processing time by 80% per lending transaction.
MAR 2020 — MAR 2021
Senior Software Engineer → Software Engineer
Bahasa AI- Designed a POC for a scalable AI-powered chatbot platform with the AI research team.
- Automated up to 45% of customer inquiries, cutting client churn by up to 8 percentage points.
- Led a WhatsApp chatbot rollout for a major bank, including human handoff design.
MAY — AUG 2019
Backend Engineering Intern
Tokopedia — Scholarship Program- Maintained core services supporting customer support operations.
2017 — 2019
Full-Stack / Game Developer (Part-time)
Kujawab.com · Korzen.co.id · Own Games- Built and maintained an OSN exam-prep platform, an ERP system (Ember.js + PHP Yii2), and gameplay features for Own Coffee Shop.
metrics --achievements
Impact, in numbers
99%
API success rate maintained across critical production services
~90%
Customer inquiries auto-resolved by chatbot automation
IDR 250M
Monthly cost savings delivered via optimization initiatives
80%
Reduction in manual processing time for lending operations
<1%
Weekly error rate sustained across BAU production flows
2×
Zero-downtime platform migrations led (DB & cloud)
stack --list
Tools I reach for
Backend
Go
PHP / Laravel
CodeIgniter
Node.js
Python
Java
Data & Messaging
PostgreSQL
MySQL
MSSQL
ElasticSearch
Kafka
NSQ
RocketMQ
Frontend
React
Vue.js
Ember.js
HTML / CSS / JS
AI & Platform
GPT-3 / GPT-4
NLP
Docker
Git
education --show